Privacy Policy

Last updated: 27/11/2025

1. Introduction

Press and Slay, trading as Cozydreams Store ABN 50 131 386 385  (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or make a purchase from www.pressandslay.com.au (“Site”).

We comply with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Spam Act 2003 (Cth)

  • GDPR (where applicable to EU/UK customers)

By using our Site, you consent to this Privacy Policy. If you do not agree, please discontinue use of the Site.

2. What is Personal Information?

When we refer to “personal information,” we mean any information that identifies you or could reasonably be linked to you. This does not include information that is collected anonymously or has been de-identified. This may include:

  • Name, contact details, address

  • Payment details

  • IP address

  • Order history

  • Device details

  • Date of birth

  • Social media interaction information

Information that is aggregated, anonymous, or cannot reasonably identify you is not considered personal information.

3. What Personal Information We Collect

We collect information necessary to provide our services, including:

a. Order & Account Information

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment information (processed securely by third-party processors; we do not store full card details)

  • Order and transaction history

b. Device & Browser Information

Automatically collected:

  • IP address

  • Browser type and version

  • Time zone

  • Cookies

  • Pages viewed, referring sites, search terms

  • Device identifiers

c. Customer Support Information

  • Emails or messages

  • Chat logs

  • Social media messages

  • Any voluntary information you provide

d. Optional Information

  • Survey responses

  • Marketing preferences

  • Social media engagement

  • Email click-through data

e. Sensitive Information

We do not intentionally collect sensitive information unless required by law.

4. How We Collect Your Information

We collect information when you:

  • Place an order

  • Create an account

  • Contact support

  • Subscribe to marketing

  • Use the Site (via cookies, analytics, tracking pixels)

  • Click emails or interact with our marketing

  • Engage with us on social media

  • Respond to surveys or promotions

If you do not provide requested information, we may be unable to fulfil your order, deliver products, or provide certain services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience. These include:

a. Functional Cookies

Enable essential website features (cart, checkout, account login).

b. Performance & Analytics Cookies

Used by:

  • Shopify Analytics

  • Google Analytics

  • Meta/Facebook Pixel

  • Hotjar

c. Advertising Cookies

Provide personalised ads.

d. Social Media & Embedded Content Cookies

Used when interacting with:

  • TikTok

  • Instagram

  • Facebook

You may disable cookies in your browser, but some features may not function.

Opt-out options:
Google Ads: https://www.google.com/settings/ads/anonymous
Facebook Ads: https://www.facebook.com/settings/?tab=ads

6. Why We Collect Your Information

We collect personal information to:

  • Process and deliver orders

  • Manage customer accounts

  • Provide customer support

  • Verify payments and prevent fraud

  • Improve our Site and customer experience

  • Run analytics and internal reporting

  • Send order updates

  • Provide personalised recommendations

  • Send marketing (only if you opt in)

  • Comply with legal obligations

We do not sell or rent your personal information.

7. Sharing Your Personal Information

We may disclose your personal information to the following parties when it is necessary to operate our business, deliver your orders, support our services, or when the law requires us to do so.

a. Our team and trusted service providers

We may disclose your personal information to our directors, employees, agents, contractors, and authorised personnel who need access to perform their duties.
We may also share information with trusted service providers who assist in operating our website, running our business, or fulfilling your orders, including but not limited to:

  • website and hosting providers

  • IT system administrators and technical support providers

  • couriers, shipping carriers, and order fulfilment partners

  • payment processors and fraud-prevention tools (e.g., Shopify Payments, PayPal)

  • administrative support providers

  • marketing, advertising, and email service providers

  • consultants, business advisors, accountants, and legal advisors

  • debt collectors (where applicable)

These service providers only receive the information necessary to perform their services and must handle your information securely.

b. Suppliers and business partners

We may provide your personal information to suppliers, manufacturers, or other organisations we work with as part of our day-to-day operations or joint business activities. These partners may be based in Australia or overseas. This may occur to support business functions, coordinate services, or carry out marketing and operational tasks.

c. Credit reporting, legal, and regulatory authorities

Where appropriate or required by law, we may disclose your personal information to:

  • credit reporting bodies

  • courts, tribunals, or regulatory authorities

  • law enforcement agencies

  • government departments

This includes circumstances where a customer fails to pay for goods or services, or where disclosure is needed to comply with legal obligations.

d. Legal compliance and protection

We may disclose your information where reasonably necessary to:

  • comply with applicable laws, regulations, or legal processes

  • protect our rights, property, business operations, or the safety of our customers or others

  • investigate, prevent, or address fraud, security issues, or unlawful activity

e. Other parties with your consent

We may disclose your personal information to any other organisation or individual where you have provided your explicit consent, or where such disclosure is otherwise authorised under the Privacy Act.

8. Third-Party Apps and Customer Engagement Tracking

We use certain third-party applications integrated with our website to help manage our online store, process orders, and improve your experience. Some of these apps track customer interactions on the Site, such as pages visited, clicks, or other engagement data. This information is used to:

  • improve site functionality and performance

  • enhance user experience

  • analyse trends and optimise our services

These apps access only the information necessary to perform their function and are required to handle your information securely.

9. Data Security

We take reasonable measures to protect your information from:

  • Unauthorised access

  • Misuse or interference

  • Loss

  • Modification

  • Disclosure

If a data breach occurs, we will act in accordance with the Notifiable Data Breaches Scheme, including assessing, containing, and notifying affected individuals if required.

10. Retention of Personal Information

We keep your personal information only as long as necessary, including for:

  • Order fulfilment

  • Customer support

  • Compliance with legal, tax, and accounting requirements

By law, we must retain basic customer records for 5 years.
We may also anonymise data for statistical or research purposes, in which case it may be used indefinitely.

11. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections

  • Request deletion (where allowed by law)

  • Withdraw consent

  • Restrict or object to processing (GDPR)

  • Request data portability (GDPR)

  • Opt-out of marketing at any time

To exercise these rights, contact us at support@pressandslay.com.au. We may require proof of identity.

12. How to Access or Correct Your Information

You may request access or correction at any time by contacting us. We will:

  • Provide access via email or other suitable means.

  • Not charge for requests to correct or update your details.

  • Explain in writing if we are unable to provide access or make a correction.

  • Keep a note of your requested changes if we do not agree with the correction.

13. Data Breaches

If we become aware of any incident involving personal information, we will take reasonable steps to contain the issue, investigate what occurred, and prevent further harm.

If we have reasonable grounds to believe the incident is an eligible data breach under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), we will:

  • notify the Office of the Australian Information Commissioner (OAIC)

  • contact the individuals who may be at risk of serious harm

  • provide details of the breach and the steps we recommend they take

We will act promptly and transparently in accordance with our legal obligations.

14. Children’s Privacy

Our Site and services are intended for use by individuals aged 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete it.

15. Direct Marketing and Email Tracking

We may use your information to send marketing communications, but only if you have consented. Marketing emails may include tracking pixels to understand engagement and improve our communications. You can unsubscribe at any time using the “Unsubscribe” link or by contacting us at support@pressandslay.com.au.

We comply with the Spam Act 2003 (Cth) and do not send unsolicited marketing messages.

16. Automated Decision-Making

We may use automated systems, including analytics and algorithms, to personalise content, recommendations, or advertising. You can opt out of targeted advertising via cookie settings or your browser.

17. Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

18. Sale or Transfer of Business

If our business or any part of it is sold, merged, or transferred, your personal information may be transferred to the new owner as part of the business assets.

19. Withdrawing Your Consent

You may withdraw your consent at any time.

To withdraw consent, restrict data use, or request deletion, contact: support@pressandslay.com.au.

This may affect your ability to use our Site, complete orders, or receive certain services.

20. Complaints

If you believe your privacy has been breached, contact us at support@pressandslay.com.au.

We will:

  • Acknowledge your complaint

  • Investigate it

  • Respond within a reasonable timeframe

If you are not satisfied, you may lodge a complaint with the relevant data protection authority in your region.

21. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. Continued use of the Site means you accept the updated Policy.

22. Contact Us

For questions about this Privacy Policy or your personal information, contact:

📧 support@pressandslay.com.au